Refund policy

Returns

At Summer Camp, we stand fully behind our products.  When trying our products for the first time - if you’re not completely satisfied with your first order, we offer a 100% money-back guarantee within 30 days of delivery. If you are not 100% satisfied, contact hello@drinksummercamp.com within 30 days of delivery to initiate the return process. 

For subscription renewals and repeat orders, cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once your payment is processed and the order is in progress at our warehouse, it will not be eligible for a refund.

We would appreciate if you would share your valuable input as to why you are requesting a return, so that we may strive to improve your customer experience in the future.

Please note, we are only able to accept returns/provide refunds for orders purchased through drinksummercamp.com. Samples will not be eligible for return.

Refunds will process once the order is in transit to our warehouse.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@drinksummercamp.com.